Last Updated: July 5, 2025

1. General Information

These Terms and Conditions ("Terms") govern your use of the services provided by Portuktuk, Unipessoal Lda ("we", "us", "our", or "the Company"), including tuk-tuk tours in Porto, Portugal, and the use of our website at www.portuk.pt ("Website").

Company Details:

• Legal Name: Portuktuk, Unipessoal Lda
• Address: Avenida da França, Nº 256, Loja 17, Piso - 1, 4050-276 Porto, Portugal
• Email: reservas.portuk@outlook.pt
• Phone: +351 915502100

By booking a tour or using our services, you agree to be bound by these Terms and Conditions.

2. Booking and Payment

2.1 Booking Process

• All bookings must be made through our website or by contacting us directly
• Bookings are subject to availability and confirmation
• A booking is only confirmed once payment has been successfully processed
• We reserve the right to decline any booking at our discretion

2.2 Payment

• Payment must be made in full at the time of booking unless otherwise agreed
• We accept major credit cards and other payment methods as displayed on our website
• Prices may change without notice, but confirmed bookings will honor the original price

2.3 Group Bookings

• Maximum capacity per tuk-tuk varies by vehicle type and will be specified at booking
• Children under 12 must be accompanied by an adult
• We reserve the right to refuse service to intoxicated or disruptive passengers

3. Cancellation and Refund Policy

3.1 Customer Cancellations

• Full Refund: Cancel at least 24 hours before the scheduled start time of your tour
• No Refund: Cancellations made less than 24 hours before the tour start time
• Grace Period: You may receive a full refund if you cancel within 24 hours of your original purchase time, regardless of tour date

3.2 Company Cancellations

• We may cancel tours due to weather conditions, safety concerns, or circumstances beyond our control
• In case of company cancellation, you will receive a full refund or the option to reschedule
• We are not liable for any additional costs incurred due to cancellations (hotels, flights, etc.)

3.3 Refund Processing

• Refunds will be processed within 5-15 business days
• Refunds will be issued to the original payment method
• Bank processing fees may apply and are not covered by us

4. Rescheduling Policy

4.1 Customer Rescheduling

• Tours may be rescheduled up to 24 hours before the original scheduled start time
• Rescheduling is subject to availability
• The cancellation policy applies based on the original booking date and time
• Only one free reschedule is permitted per booking

4.2 Company Rescheduling

• We may reschedule tours due to operational requirements, weather, or safety concerns
• We will provide as much notice as possible
• Alternative dates/times will be offered, or a full refund if rescheduling is not possible

5. Weather Policy

5.1 Weather Cancellations

• Tours may be cancelled due to severe weather conditions that pose safety risks
• Light rain does not typically result in cancellation (rain covers are provided)
• Weather-related cancellations will result in a full refund or rescheduling option
• Weather conditions are assessed on the day of the tour

5.2 Customer Responsibility

• Customers should dress appropriately for weather conditions
• Tours operate in most weather conditions with appropriate safety measures

6. Safety and Conduct

6.1 Safety Requirements

• All passengers must follow safety instructions provided by the guide/driver
• Seatbelts must be worn when provided
• Passengers must remain seated while the vehicle is in motion
• We reserve the right to refuse service to anyone who appears intoxicated or under the influence of drugs

6.2 Prohibited Items

• Smoking is prohibited in all vehicles
• Food and drinks may be restricted depending on the tour
• Large bags or luggage may not be permitted due to space constraints

6.3 Behavior Standards

• Respectful behavior toward guides, other passengers, and local communities is required
• Disruptive, offensive, or dangerous behavior will result in immediate tour termination without refund
• Damage to vehicles or property will result in charges for repair costs

7. Health and Age Restrictions

7.1 Health Requirements

• Passengers with mobility issues should inform us at the time of booking
• Pregnant women should consult with us before booking
• Passengers with heart conditions, back problems, or other health concerns participate at their own risk

7.2 Age Restrictions

• Children under 3 years old travel free but must sit on an adult's lap
• Children 3-12 years old require adult supervision
• Minors under 18 must be accompanied by an adult or have written parental consent

8. Liability and Insurance

8.1 Limitation of Liability

• We maintain appropriate insurance coverage for our operations
• Our liability is limited to the amount paid for the tour
• We are not responsible for personal belongings lost or damaged during tours
• We are not liable for indirect, consequential, or special damages

8.2 Personal Responsibility

• Passengers participate in tours at their own risk
• We recommend travel insurance for all participants
• Passengers are responsible for their personal belongings
• Any injuries or damages caused by passenger negligence are the passenger's responsibility

9. Photography and Media

9.1 Photography Policy

• We may take photographs or videos during tours for marketing purposes
• By participating in tours, you consent to the use of your image in our promotional materials
• If you do not wish to be photographed, please inform your guide at the start of the tour

9.2 Social Media

• We encourage sharing your experience on social media
• Be respectful of other passengers' privacy when posting photos

10. Intellectual Property

10.1 Tour Content

• Unauthorized commercial use of our tour content is prohibited
• Our brand name, logo, and marketing materials are protected by trademark

11. Data Protection

11.1 Personal Information

• We collect and process personal information in accordance with our Privacy Policy
• Customer information is used only for booking management and service delivery
• We do not sell or share personal information with third parties except as required by law

12. Force Majeure

12.1 Unforeseen Circumstances

• We are not liable for failure to perform due to circumstances beyond our control
• This includes natural disasters, strikes, government actions, or other force majeure events
• In such cases, we will work to reschedule or provide appropriate compensation

13. Dispute Resolution

13.1 Governing Law

• These Terms are governed by Portuguese law
• Any disputes will be resolved in the courts of Porto, Portugal

13.2 Complaint Process

• We encourage customers to raise concerns directly with us first
• Contact us at reservas.portuk@outlook.pt for any complaints or issues
• We will make every effort to resolve disputes amicably

14. Modifications to Terms

14.1 Changes to Terms

• We reserve the right to modify these Terms at any time
• Changes will be posted on our website with an updated date
• Continued use of our services constitutes acceptance of modified Terms

14.2 Booking-Specific Terms

• Special terms may apply to specific tours or promotional offers
• Such terms will be clearly communicated at the time of booking

15. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: reservas.portuk@outlook.pt
Phone: +351 915502100
Address: Avenida da França, Nº 256, Loja 17, Piso - 1, 4050-276 Porto, Portugal

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Acknowledgment

By booking a tour with Portuktuk, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

© 2025 Portuktuk, Unipessoal Lda. All rights reserved.